Customer Service

• Are Your Supplier Lead Times Longer These Days? You Are Not Alone

  Wednesday, July 14, 2021 8:00:00 AM

  Tags: inventory-sharing, inventory-pooling

• The Rewards and Risks of Accepting an Order for a "Buy Out" Item

  Tuesday, April 13, 2021 8:00:00 AM

  Tags: manufacturing, inventory-sharing, inventory-pooling

• How Smart Manufacturers Reduce the Frequency of Costly Small-Volume Production Runs

  Tuesday, March 9, 2021 8:00:00 AM

  Tags: manufacturing, inventory-sharing, inventory-pooling

• New Supplier? Before You Place Your First Stock Order, Do This

  Tuesday, February 9, 2021 8:00:00 AM

  Tags: e-commerce, B2B sales, B2B websites, inventory-sharing, inventory-pooling

• The One Thing that Every B2B Customer Wants Most

  Tuesday, November 10, 2020 8:00:00 AM

  Tags: e-commerce, B2B sales, B2B websites, inventory-sharing, inventory-pooling

• An Easy Work-Around for Supply Chain Disruptions

  Tuesday, April 14, 2020 8:00:00 AM

  Tags: inventory management, customer service, supply chain

• "PIM": Another Acronym Every Distributor Should Know

  Tuesday, March 10, 2020 8:00:00 AM

  Tags: product information management, PIM

• Who at Your Suppliers Can Break the Rules?

  Wednesday, November 6, 2019 8:00:00 AM

  Tags: customer service, supplier relations

• How to Turn an Irate Customer into a Calmer, More Rational One

  Tuesday, October 2, 2018 8:00:00 AM

  Tags: crisis resolution, attitude

• When Quoting a “Promise Date” for a Backordered Item, are you a “Padder”?

  Wednesday, September 5, 2018 8:00:00 AM

  Tags: lead times, promise dates

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