Customer Service

• Are Your Customers Price-Shopping…Within Your Company?

  Tuesday, August 7, 2018 8:00:00 AM

  Tags: pricing, distributor management

• Do You Know How Many Customers You Lose Each Year?

  Tuesday, July 3, 2018 8:00:00 AM

  Tags: customer retention, metrics, KPI

• The Importance of Inventory Accuracy

  Tuesday, March 6, 2018 8:00:00 AM

  Tags: inventory management, KPI

• How Customer Surveys Can Improve Your Bottom Line

  Tuesday, February 6, 2018 8:00:00 AM

  Tags: voice of customer, KPI, customer surveys

• Is Your Company’s On-Time Delivery Metric LYING to You?

  Tuesday, March 7, 2017 8:00:00 AM

  Tags: on-time delivery, KPI

• How can Smaller Distributors Compete with Bigger Companies?

  Tuesday, August 2, 2016 8:25:00 AM

  Tags: distributor management, customer service

• Your Voicemail Message Stank

  Tuesday, July 12, 2016 8:00:00 AM

  Tags: employee training

• When to Take "Barbaric Action" at Work. And How to Get Away with it.

  Tuesday, May 5, 2015 8:00:00 AM

  Tags: customer retention, customer service, employee training

• Easily Identify Dissatisfied Customers

  Friday, February 1, 2013 8:00:00 AM

  Tags: customer retention, customer service

• How Do You Choose a Checkout Line?

  Tuesday, May 8, 2012 8:00:00 AM

  Tags: inventory management, surplus inventory

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