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Insights (Featured Articles)

Customer Service

Friday, February 15, 2019 3:10:16 PM

  • Are Your Customers Price-Shopping…Within Your Company?

    Tuesday, August 7, 2018 8:00:00 AM

    Tags: pricing, distributor management

  • Do You Know How Many Customers You Lose Each Year?

    Tuesday, July 3, 2018 8:00:00 AM

    Tags: customer retention, metrics, KPI

  • The Importance of Inventory Accuracy

    Tuesday, March 6, 2018 8:00:00 AM

    Tags: inventory management, KPI

  • How Customer Surveys Can Improve Your Bottom Line

    Tuesday, February 6, 2018 8:00:00 AM

    Tags: voice of customer, KPI, customer surveys

  • Is Your Company’s On-Time Delivery Metric LYING to You?

    Tuesday, March 7, 2017 8:00:00 AM

    Tags: on-time delivery, KPI

  • How can Smaller Distributors Compete with Bigger Companies?

    Tuesday, August 2, 2016 8:25:00 AM

    Tags: distributor management, customer service

  • Your Voicemail Message Stank

    Tuesday, July 12, 2016 8:00:00 AM

    Tags: employee training

  • When to Take "Barbaric Action" at Work. And How to Get Away with it.

    Tuesday, May 5, 2015 8:00:00 AM

    Tags: customer retention, customer service, employee training

  • Easily Identify Dissatisfied Customers

    Friday, February 1, 2013 8:00:00 AM

    Tags: customer retention, customer service

  • How Do You Choose a Checkout Line?

    Tuesday, May 8, 2012 8:00:00 AM

    Tags: inventory management, surplus inventory

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