Categories: Customer Service
Who waits for anything anymore? Today, a Netflix subscriber has access to thousands of movies that he can “Watch Instantly”. Anyone with an E-reader or tablet device can download a best selling book and start reading it within seconds. In ten major U. S. metropolitan areas, consumers can order any of tens of thousands of items for same day delivery, using Amazon's “Local Express Delivery” service. Providers of consumer products continue to raise the expectation of how long a customer is willing to wait for what he/she wants. This raised expectation of instant gratification increases the likelihood that behind every one of your non-scheduled, unfulfilled, open orders is a potentially dissatisfied customer.
Consider these actions to fulfill your customers’ open orders faster.
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About the Author
After a successful career in sales and operations management in the wholesale-distribution industry, Mark Tomalonis created the inventory-pooling software system that is now WTWO, LLC, dba WarehouseTWO. He amuses himself by writing articles, such as this one, to help manufacturers and wholesaler-distributors execute their operations better. Mark’s articles and tips are published in WarehouseTWO’s monthly e-newsletters. Click here to subscribe.
WarehouseTWO is an independent “inventory-pooling” service created exclusively for durable goods manufacturers and their authorized distributors, and for any group of durable goods “peer” wholesaler-distributors, such as members of a buying/marketing group or cooperative. To learn how inventory-pooling with WarehouseTWO can help your business, visit the WarehouseTWO website, or email email@example.com.