Insights (Featured Articles)

• Who is Watching Over Your Operations?

  Tuesday, November 6, 2018 8:00:00 AM

  Tags: distributor management, senior management, operations

• How to Turn an Irate Customer into a Calmer, More Rational One

  Tuesday, October 2, 2018 8:00:00 AM

  Tags: crisis resolution, attitude

• When Quoting a “Promise Date” for a Backordered Item, are you a “Padder”?

  Wednesday, September 5, 2018 8:00:00 AM

  Tags: lead times, promise dates

• Are Your Customers Price-Shopping…Within Your Company?

  Tuesday, August 7, 2018 8:00:00 AM

  Tags: pricing, distributor management

• Do You Know How Many Customers You Lose Each Year?

  Tuesday, July 3, 2018 8:00:00 AM

  Tags: customer retention, metrics, KPI

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